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FAQs

Where do you ship?
We currently ship only in the US.

 

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order.

 

How long does it typically take for my purchase to arrive once it’s dispatched?

Usually 3-8 business days, however, some larger items can take longer.

 

Are All Your products Actually Held In Stock?

Yes all Products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery.
 

 

Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.

 

Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.

 

I’m unable to complete my order on the Website. What do I do?
Please contact customer care at 763.442.6663 or support@authulux.com. We’ll be happy to assist you.

 

Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

 

HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.

 

How much does the delivery cost?

Please visit our shipping policy page for details

 

Can I exchange or returns an item?

No, all sales are final.