Shipping & Delivery
WE CURRENTLY ONLY SHIP WITHIN IN THE US. PLEASE REVIEW OUR POLICY.
Welcome to Authulux, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines.
Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.
Processing and Shipping time:Â
Domestic Shipping (US) and  Delivery Costs:Â
- (GMT-06:00) Central Standard Time (Chicago)
- Handling Time:Â Typically within 24 hours (except weekends)
- Shipping Time: 6 - 7 Business Days
- We Offer Free UPS Ground Shipping on all orders.
- If you would like expedited shipping, please contact us.
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Our Carriers
We use UPS ground with signature required.
Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at  763.442.6663 or by emailing us at support@authulux.com
Failed Delivery:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender (AUTHULUX) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.
Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at support@authulux.com or call us at  763.442.6663.
Upon receipt of Your Order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.
Cancellation of Order:
Once an order is placed it cannot be cancelled. Please make sure you want to buy before placing the order.
Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.
Bank Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.
Sales Tax
authulux.com does not charge you any additional taxes.
Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at support@authulux.comÂ
Product Guarantee
We stand behind our products and descriptions. If we make a mistake and fail to disclose or inaccurately describe something we will gladly accept a return free of charge.
Authenticity Guarantee
We authenticate every item we sell with the must reputable authenticators in the business. We guarantee the authenticity of our items for life or your money back.
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Address:
AUTHULUX
4529 Parkside Lane, Edina, MN 55436, USA
Phone: 763.442.6663
Email: support@authulux.com
For Any Questions, You Can Easily Contact Us.
Support: Mon - Fri: 9am - 5pm
Sat - Closed
Sun - Closed