Return and Refund policy
We have developed this policy to ensure that you are fully informed of our refund and returns methods and procedures.
14 DAY RETURN POLICY
If you would like to return an item for a refund, please notify us by email to support@authulux.com within 14 days of delivery. If you have found a defective product, please send us a photo of a damaged product. We will then send the courier to collect the item for you. We bear the total costs of the case.
Return and refund conditions:
Return address
AUTHULUX
4529 Parkside Lane, Edina, MN 55436, USA
The product must not be used. As soon as we have received the product, we will refund the order amount on the card you used when purchasing.
RETURNS PROCESS
To initiate a return, please contact us at support@authulux.com or call 763.442.6663. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.
DAMAGED AND WRONG PRODUCTS OR ISSUES
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can assess and resolve the problem. To return your product, you must contact our email.
ADDITIONAL COSTS
Any returns will be subject to a 10% restocking fee
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Refund period:
It takes 5-7 business days for the customer to receive their money back. We will refund the money to the customer's card after receiving the goods.
Please note that we will refund the money to the customer's card immediately upon receipt of the goods. Still, their bank typically takes 5 to 7 business days to process the refund and deposit it into the customer's credit card account.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first. Please contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all this and haven't received your refund yet. Let us know by email at support@authulux.com or call us on 763.442.6663.
Address:
AUTHULUX
4529 Parkside Lane, Edina, MN 55436, USA
Phone: 763.442.6663
Email: support@authulux.com
For Any Questions, You Can Easily Contact Us.
Support: Mon - Fri: 9am - 5pm
Sat - Closed
Sun - Closed